• We are a Workers' Compensation Claims Administrator serving California
  • We focus on the one thing we do best – managing our clients' claims
  • Best in class for every vendor and provider
  • At ICS, we don’t believe that one size fits all
  • ICS stays current with of all legislative and adjudicated issues
  • Why not choose  the best in claims management?
We are a Workers' Compensation Claims Administrator serving California1 We focus on the one thing we do best – managing our clients' claims2 Best in class for every vendor and provider3 At ICS, we don’t believe that one size fits all4 ICS stays current with of all legislative and adjudicated issues5 Why not choose the best in claims management?6

Welcome

Our Story

Innovative Claim Solutions has been administering workers compensation claims for public agencies since our inception in 2000. Owners Gary Archibald and Cheryl Westeren have more than 60 years of combined experience in administering workers compensation claims for public agencies. We are solely a workers’ compensation claims administrator here in California.

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Our Mission

At Innovative Claims Solutions, our mission is to reduce our client’s overall cost of workers’ compensation liability by providing quality claims management integrated with value-oriented medical management programs. Our goal is to integrate excellent customer service that takes care of legitimately injured workers while involving the employer in the process throughout the life of the claim. We utilize our vast experience and knowledge of workers’ compensation to focus and execute our primary responsibility, which is managing our client’s program and providing service to their employees, while assembling the ‘best in class’ team of medical management partners.

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Our City has had ICS as our claims administrator for over 10 years. They have provided consistent, excellent claims administration and helped us with many of our own internal procedures and policies. They are the best.
City Risk Manager
Three years ago we selected ICS as our claims administrator through a RFP process. We couldn’t be happier with the transition and claims handling since we made our decision. ICS is upfront with their administration and there are no hidden costs and overcharging that we saw with our last administrator. I can highly recommend ICS to any public agency.
City HR Director